Designed for Responsible AI Operations

The Beesender product line enables governed, enterprise-grade customer communication on Creatio.From live chat to AI copilots and on-prem deployment — each component works inside one controlled execution layer.

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How the Beesender Platform is Structured

Beesender is built as a layered execution model inside Creatio — separating interaction, automation, and infrastructure responsibilities.

Interaction Layer

Customer-facing communication channels and agent workspace.

    Beesender Chat Master

    Beesender Omnichannel

Automation & AI Layer

Chatbots, AI assistants, outbound orchestration.

    Beesender Bot Master

    Beesender AI Chat Assistant

    Beesender Outbound

Infrastructure Layer

Deployment, security, and compliance control.

    Beesender Server On-Prem

    Beesender AI Server On-Prem

Beesender was never meant to be an external connector.
It was built as a native execution layer inside Creatio, with direct access to workflows, security policies, and operational data.

Oleg ChaevskiFounder & CEO, Beesender

Trusted in enterprise environments across banking, fintech, and high-volume contact centers.

100+ clients across 25 countries

Up to 40,000 chats processed daily per client

Deployed in multilingual and regulated environments

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Enterprise Communication Channels

Built for real-world customer engagement across high-volume and regulated environments.

Beesender supports 16 communication channels — with new integrations continuously added based on market demand and platform evolution.

Core channels include:

Social & Messaging

    WhatsApp
    Instagram Direct
    Messenger
    Telegram
    Viber

Direct Channels

    Live Chat
    SMS
    In-App Messaging
    Portal Messaging
    Custom API Channels

All channels operate natively inside Creatio workflows — with unified routing, AI orchestration, full traceability, and policy-level governance.

We make Creatio a real omnichannel.One governed execution layer.No external connectors. No isolated inboxes. 

Choose the components that power your execution layer

Each product plays a defined role inside the Beesender platform — from interaction to AI automation and infrastructure control.

1. Interaction Layer

All customer conversations enter through a unified, governed interaction layer.

01.

Beesender Chat Master

Professional agent workspace embedded inside Creatio

● Live chat & social messaging inside Creatio● Hybrid bot ↔ agent conversations● Multitasking toolbar for operators● Per-agent licensing model

$360/agent/year

02.

Beesender Omnichannel

Native messaging expansion for Creatio


● Ideal for companies that need additional channels while using Creatio’s native chat functionality● Extends native Creatio chats with additional digital channels — Viber, Instagram Direct, Line, Teams, SMS, and web chats● One license for the entire organization

$12,000/year* Cannot be used together with other Beesender products

2. Automation & AI Layer

AI orchestration and automation operate inside governed workflows – assisting teams without removing accountability.

03.

Beesender Bot Master

No-code chatbot builder embedded into Creatio workflows

● Scenario-based virtual assistants with visual flow design● Multilingual support for global operations● Seamless escalation from bot to human agents● AI-ready architecture for NLP integration

$2,400/chatbot/year

04.

Ready-to-Deploy Chatbot Templates

Pre-built chatbot scenarios included with Beesender Bot Master

● Welcome Bot – structured onboarding and routing● Feedback Bot – governed customer feedback collection● Multilingual and omnichannel by default● Fully editable inside Creatio

No additional cost* Included with Bot Master license

05.

Beesender AI Chat Assistant

Human-in-the-Loop AI

● AI trained on your Creatio knowledge base articles● Generates response suggestions based on message context● Agents review, edit, and approve responses● Flat pricing regardless of chat volume

$240/agent/year* Requires Beesender Chat Master license

06.

Beesender Outbound

Workflow-driven outbound messaging engine

● Event-triggered notifications and campaign workflows● Surveys and customer feedback automation● Supports text, media, and chatbot-based interactions● Operates natively within Creatio marketing campaigns

$6,000/year* Chatbot delivery requires Bot Master license

3. Infrastructure Layer

Deployment, data control, and security architecture for regulated and high-volume environments.

07.

Beesender Server On-Prem

Private deployment inside customer infrastructure

● Installed within the customer’s internal server environment● Includes secure file storage for chat attachments within the corporate perimeter● Designed for on-site Creatio deployments● Full control over data residency and network access

$12,000/year* Requires a mandatory Premium technical support plan

08.

Beesender AI Server On-Prem

Private AI execution environment

● Deploy AI models directly within the customer’s infrastructure● No data transfer beyond the corporate perimeter● Supports open-source and enterprise LLM configurations● Designed for regulated and security-sensitive industries● Paid model usage costs (tokens) are not included

$24,000/year* Requires a mandatory Premium technical support plan

Built inside. Not bolted on.

Every layer of Beesender operates natively within Creatio – from agent workspace to AI execution and on-prem infrastructure.One platform.One governance model.One controlled execution layer.

Governance & Support Model

Operational governance, response frameworks, and structured support for enterprise continuity.

Enterprise communication systems require not only technology, but disciplined operational control.Beesender support tiers reflect system criticality and deployment architecture.

Basic

Standard operational coverage

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    Business-hours support (Mon–Fri, 9:00–18:00 CET)
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    Response time for high-priority incidents: 4 working hours
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    Response time for priority level 2–4 incidents: 8 working hours
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    Number of authorized contacts eligible to submit support cases: 2

Included in the license price

Business

Extended operational model

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    Business-hours support (Mon–Sun, 9:00–18:00 CET)
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    Response time for high-priority incidents: 1 working hour
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    Response time for priority level 2–4 incidents: 4 working hours
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    Dedicated Customer Success Manager

10% of the license price/year

Premium

Mission-critical governance model

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    24/7 support coverage
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    Response time for high-priority incidents: 1 hour
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    Response time for priority level 2–4 incidents: 2 hours
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    Mandatory for on-prem and AI Server deployments

20% of the license price/year

Support is not an add-on.

It is part of the operational governance model.Support tiers scale with system criticality and deployment complexity.

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