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How the Beesender Platform is Structured
Beesender is built as a layered execution model inside Creatio — separating interaction, automation, and infrastructure responsibilities.
Interaction Layer
Customer-facing communication channels and agent workspace.
Automation & AI Layer
Chatbots, AI assistants, outbound orchestration.
Infrastructure Layer
Deployment, security, and compliance control.
Beesender was never meant to be an external connector.
It was built as a native execution layer inside Creatio, with direct access to workflows, security policies, and operational data.
Oleg ChaevskiFounder & CEO, Beesender
Trusted in enterprise environments across banking, fintech, and high-volume contact centers.
Enterprise Communication Channels
Built for real-world customer engagement across high-volume and regulated environments.
Beesender supports 16 communication channels — with new integrations continuously added based on market demand and platform evolution.
Core channels include:
Social & Messaging
Direct Channels
All channels operate natively inside Creatio workflows — with unified routing, AI orchestration, full traceability, and policy-level governance.
We make Creatio a real omnichannel.One governed execution layer.No external connectors. No isolated inboxes.
Each product plays a defined role inside the Beesender platform — from interaction to AI automation and infrastructure control.
All customer conversations enter through a unified, governed interaction layer.
02.
Beesender Omnichannel
Native messaging expansion for Creatio
● Ideal for companies that need additional channels while using Creatio’s native chat functionality● Extends native Creatio chats with additional digital channels — Viber, Instagram Direct, Line, Teams, SMS, and web chats● One license for the entire organization
$12,000/year* Cannot be used together with other Beesender products
AI orchestration and automation operate inside governed workflows – assisting teams without removing accountability.
04.
Ready-to-Deploy Chatbot Templates
Pre-built chatbot scenarios included with Beesender Bot Master
● Welcome Bot – structured onboarding and routing● Feedback Bot – governed customer feedback collection● Multilingual and omnichannel by default● Fully editable inside Creatio
No additional cost* Included with Bot Master license
06.
Beesender Outbound
Workflow-driven outbound messaging engine
● Event-triggered notifications and campaign workflows● Surveys and customer feedback automation● Supports text, media, and chatbot-based interactions● Operates natively within Creatio marketing campaigns
$6,000/year* Chatbot delivery requires Bot Master license
Deployment, data control, and security architecture for regulated and high-volume environments.
07.
Beesender Server On-Prem
Private deployment inside customer infrastructure
● Installed within the customer’s internal server environment● Includes secure file storage for chat attachments within the corporate perimeter● Designed for on-site Creatio deployments● Full control over data residency and network access
$12,000/year* Requires a mandatory Premium technical support plan
08.
Beesender AI Server On-Prem
Private AI execution environment
● Deploy AI models directly within the customer’s infrastructure● No data transfer beyond the corporate perimeter● Supports open-source and enterprise LLM configurations● Designed for regulated and security-sensitive industries● Paid model usage costs (tokens) are not included
$24,000/year* Requires a mandatory Premium technical support plan
Every layer of Beesender operates natively within Creatio – from agent workspace to AI execution and on-prem infrastructure.One platform.One governance model.One controlled execution layer.
Operational governance, response frameworks, and structured support for enterprise continuity.
Enterprise communication systems require not only technology, but disciplined operational control.Beesender support tiers reflect system criticality and deployment architecture.
Basic
Standard operational coverage
Included in the license price
Business
Extended operational model
10% of the license price/year
Premium
Mission-critical governance model
20% of the license price/year
It is part of the operational governance model.Support tiers scale with system criticality and deployment complexity.
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